Terms & Conditions

Changes to these terms

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


We are committed to protecting our supporters’ privacy and security. For further information, please read our Privacy Policy.

We accept no responsibility for the security and propriety of any other website that might be accessed through our own website and, as such, will not accept liability for any loss or damage caused by or alleged to have been caused by the use of or reliance on information accessed through such 3rd-party websites.

Intellectual property

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The Classical Opera and MOZART 250 logos must not be used in the public domain without the prior written permission of Classical Opera.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Purchasing or donating online

We are able to accept payment through PayPal and on all Visa and MasterCard credit and debit cards that are enabled for online payment. In addition, we can accept American Express payments in most major currencies.

For shipping times and prices and instructions on how to return a product, please see our section on Delivery and Returns.


We try our best to deliver an outstanding service to all our supporters and hope that you are happy with your purchase. If, however, you are not satisfied with a product purchased online, you may be able to return your purchase and claim a refund.

If you have changed your mind about a recording purchased through our website, or if there is a fault with the product you have received, you can return it to the following address:

Classical Opera
Britannia House
11 Glenthorne Road
W6 0LH

Please return the item in its original condition, packaging it securely and including the original delivery docket with the item. We regret that we are not able to refund delivery costs unless the item in question is faulty or we have made an error in shipping.

We aim to process refunds within 10 working days of receiving the item.


If you change your mind about an order before you have received confirmation of its dispatch, you can cancel your order by email [email protected] or calling us on 0208 846 9744 during business hours.


We (including our affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:

Pricing, postage or other guidance provided by us;

Delays or disruptions in our services;

Viruses or other malicious software obtained by accessing, or linking to, our website;

Glitches, bugs, errors, or inaccuracies of any kind in our website;

Damage to your hardware device from the use of our website;

The content, actions, or inactions of third parties; and

Your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

You accept sole responsibility for the legality of your actions under laws applying to you.

Although we aim to verify the accuracy and truth of the information provided on our website, we cannot and do not confirm, the accuracy or the validity of the information provided.

Nothing in agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.